Once an order is shipped, customers will receive tracking information to monitor the status of their package. If the tracking shows that the package has been delivered but you did not receive it, please follow these steps: 1. Check your surroundings: Verify with neighbors, family members, or the front desk if your package was accidentally delivered nearby. 2. Contact your local carrier office: Sometimes packages are marked as delivered a day or two before actual delivery. Reach out to the carrier (USPS, FedEx, UPS, etc.) for further assistance. 3. File a Claim with the Carrier: If the package cannot be located, you may need to file a claim directly with the carrier, as we are unable to file claims on behalf of the customer for packages marked as delivered. Please Note: Once the carrier confirms delivery, we are not responsible for lost or missing packages. We encourage customers to purchase shipping insurance, if available, for added protection. In cases where shipping insurance is not purchased and delivery is confirmed, we are unable to issue refunds or replacements.
